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HomeSure Services, Inc. Complaint - Samsung Refrigerator - A/C
HomeSure Services, Inc. Complaint

HomeSure Services, Inc. Complaint

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Samsung Refrigerator - A/C


The frustration with this company and Cross Country that lies and cannot fix the refrigerator is beyond anything I have ever dealt with. After 3 months of not fixing the freezer, their only response is to give me a claim credit of $278.00 towards calling another company to fix. They have not fixed and I supposed to believe that this will fix it. Cannot speak to authorizations dept., no supervisors that will do their job and explain fully what can be done. The replacement is not on the table because I have told them to order the parts. Today, they say Sears won't order parts. They are trying to force me to take the 278.00. I guess we will go to small claims on this. Terrible company and terrible customer service. Do not buy the Sears Home Warranty.

Samsung RF4287HABPXY 102143cb100117x
Stopped working 5/2/17

I believe they think they can do this to customers and get away with it, because the process of trying to get something done is so disorganized that people give up. Do not give up, take them to task. They can not do this. You buy Sears Warranty, goes to A & E techicians, Cross Country is their boss, and insured by you, Home Sure. Wow.


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